Jeff,
Perhaps creating a Custom Field that has the three individuals as
possible selections. Then have a scrip that sets the value to the person
that indicates approval (I have an added ticket status value for that
and added an option next to "Resolved" in the modify ticket screen).
Then have another scrip that checks how many values have been set in
that Custom Field when it is modified. If there are two values there,
then the ticket has been approved and you can set new statuses, etc.
based on that finding. Just a thought.
Kenn
LBNL
On 9/18/2009 5:24 PM, Jeff Scheller wrote:
I am looking to implement a change control process which will require
the approval from any 2 of a group of 3 individuals in order to be
completed. Seems there is a bunch of scrips out there which allow
multistage serial approvals but nothing which requires X number of
people in a certain group to approve.
The only thing I can think of doing is some kind of nested approval
process where:
Initial request comes in and approval ticket goes to a group
containing user1, user2 and user3.
If user1 approves make new approval ticket for group containing user2
and user3
If user2 approves make new approval ticker for group containing user1
and user3
If user3 approves make new approval ticket for group containing user1
and user2
If someone has a better solution or better yet a pre-written scrip
that would do this it would really help. Any thoughts?
*Jeffrey Scheller*
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