On Monday, September 21, 2009, Kevin Falcone wrote: > On Mon, Sep 21, 2009 at 02:14:20PM -0400, Roode, Eric wrote: > > On Monday, September 21, 2009, Ken Crocker wrote: > > I guess I am unclear on what a Queue CC Watcher is, if it doesn't mean > > that the user gets added to newly-created tickets in that queue as a > > CC Watcher. > > They will not show in the People part of the Ticket Display, but RT > considers them to be a CC of that ticket for the purpose of > notifications and rights distribution.
Ah, interesting. I figured there would be visual confirmation. > > > I have removed the individual user from the Queue CC Watcher list, and > > they are now in there solely as a member of the "overseers" group. > > > > What I want is for this user to get notified by e-mail every time a > > ticket is created in that queue, and every time a reply is made to any > > ticket in that queue, and every time a ticket in that queue is > > resolved. > > As Kenn noted, you need to create a Scrip, your list below doesn't > have anything that says On Create Notify Ccs Great, adding a couple of scrips got me what I wanted. Thank you, Kevin and Ken! -- Eric _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
