Is it swap drive io?? I've had this happen when RT tries to process a large attachment... see if the mailbox it's pulling from has an email with a large attachment in it. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: [email protected] Technology assistance: email [email protected] Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1-800-461-8777, option 8, or locally either (705)-662-7120 or (807)-766-7500
>>> Jesse Vincent <[email protected]> 23/09/2009 11:24 am >>> > with 300 tickets on a machine running on xen, it's been unusable. took about > 15 seconds just to show a ticket. the problem was disk io. underlying disk > space was a hardware raid1 on SAS disks. now with mysql, it takes about 2 > seconds to show a ticket. That still sounds really high. Do you perhaps have xen snapshots on or something? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com ( http://wiki.bestpractical.com/ ) Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ( http://rtbook.bestpractical.com/ )
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