On Thu, Sep 24, 2009 at 02:00:20PM +0100, Dave Wells wrote: > Hi Guys, > > I know this has been brought up a couple of times on the lists, but > can't find anything that seems to work for me. > > When I add this file and insert the above text by itself, when I try and > update a ticket it mearly prints the above code out on the webpage, > obviously I am missing some tags or code. > > If someone could enlighten me that would be great. >
You have to first copy the file from share to local, then modify it (RT is going to use the file in local/ and will not use the corresponding one in share). In your case, it would be cleaner to use callbacks: http://wiki.bestpractical.com/view/CustomizingWithCallbacks _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
