I am still trying to get custom fields not only to be shown when I am looking at a ticked. Reading http://wiki.bestpractical.com/view/DisplayCustomFieldsInTicketSearch, I was pointed to http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance which seem to address that need, but I do not seem to be able to follow the instructions; some of the options shown I cannot find in 3.6.7. Would that be me or the interface changed a bit since 3.6.4?
Also, I want to use my custom fields as search parameters. Instead of having to enter the search in the Advanced Search Query window manually, I would like to customize the search page so it is shown as one of the possible criteria I can search by. How could I accomplish that? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
