I'm having trouble locating exactly how to do this, but I was looking for a way to create a script (or process) to sent the "resolved" email message which includes the original ticket content at the end of the message.
I thought about modifying the current scrip since the 11 queues we have all want this change, but I'm not exactly sure how it would be coded within the web interface.. -Rich _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
