Hi, just for archives one can modify this in ProcessTicketBasics in lib/RT/Interface/Web.pm
:) Bastian Ballmann schrieb: > Hi list, > > in the Ticket/Update view one can set a new owner and add a comment, > but the comment is added before the new owner is set. > > Can I modify this behaviour? I want RT to first update the owner and > than set the comment and execute Scrips. > > If this cannot be done with configuration or callbacks please point me > to a piece of source code where I can modify this. > > Thanks in advance & have a nice day > > Basti > > -- Bastian Ballmann PATRONAS Financial Systems GmbH Schnewlinstr 4 79098 Freiburg fon +49 (0)761 400688-19 fax +49 (0)761 400688-50 [email protected] http://www.patronas.de Amtsgericht Freiburg, HRB 7212 Geschäftsführung: Heribert Steuer, Carsten Osswald This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
