On Wed, Sep 30, 2009 at 10:50:15AM -0400, Janet Bass wrote:
>    I would like to make something bold and larger font on my template emails. 
> I cannot find a way
>    to do this.

Take a look at docs/templates.pod in the RT tarball for information
about making HTML Template Mails

>    Has there been any new work done on bulk loading users? The perl script I 
> found from Torsten
>    Brumm with credit to Jesse is 2 years old and very confusing. I am hoping 
> something more user
>    friendly has been developed.

There have been posts to the mailing lists about other ways to bulk
load users, but I suspect many people are importing or autocreating
from LDAP/AD rather than loading into RT

-kevin

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