Heh, I'd rather not touch $rtname. As long as the format it currently is in
('FOO-HelpDesk') won't break anything, I'm perfectly happy to keep it.
I'll fix $Organization then and not bother with $rtname.
Thanks again so much!
-y
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Kevin Falcone
Sent: Thursday, October 01, 2009 11:57 AM
To: [email protected]
Subject: Re: [rt-users] RTFM and a space in my $organization
On Thu, Oct 01, 2009 at 11:53:04AM -0400, Sul, Young L wrote:
> The decision to use the "FOO I.T." (etc) happened way before my time.
> Personally, I'd love to change it to conform to the documentation.
>
> Is the Links table the only one I need to worry about? As long as I know
> which table gets affected, I can go ahead and make the change. Thanks!
Organization will affect your Links table, rtname will affect a lot of things
> (this is a sanity check) On another note, if I wanted to make things right, I
> should:
> 1) change both $rtname and $Organization to something like "my.domain.com"
> 2) Check my Links table for possible fixing
> 3) Use the rename feature noted in
> http://wiki.bestpractical.com/view/RenameInstance
I don't see why you have to change rtname, but if you want to, then you'll need
follow the rename rules
> Is there a database table I should be checking as well?
Yes, Links
-kevin
> Thanks again for all your help.
>
> -y
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of Kevin
> Falcone
> Sent: Thursday, October 01, 2009 11:31 AM
> To: '[email protected]'
> Subject: Re: [rt-users] RTFM and a space in my $organization
>
> On Wed, Sep 30, 2009 at 03:52:56PM -0400, Sul, Young L wrote:
> >
> > We want to start using RTFM, so I installed it today without any problems
> > (I believe version 2.4.2).
> >
> > I encounter an error when trying to send a response with an included RTFM
> > article:
> >
> > Can't call method "Id" on an undefined value at
> > /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133.
> >
> > The requestor (and watchers, etc) never get any mail.
> >
> > Looking through the lists, it *seems* the problem has to do with
> > $Organization. Mine has a space in it (from my RT_SiteConfig.pm):
> >
> > Set( $rtname, 'FOO-HelpDesk');
> > Set($Organization , "FOO I.T.");
> >
> > (This was set long before my time)
> >
> > So, if the RTFM error is indeed due to the space, what are my options? I
> > did see this article in the wiki:
> > http://wiki.bestpractical.com/view/RenameInstance
> >
> > but this seems to be related to $rtname and not $Organization.
> >
> > Any advice would be greatly appreciated!
>
> If you don't have any Links between tickets (look in your Links database
> table) fix you Organization. If you do have Links, they'll need some fixing.
>
> From the documentation in RT_Config.pm:
>
> ou should set this to your organization's DNS domain. For example,
> I<fsck.com> or I<asylum.arkham.ma.us>. It's used by the linking interface to
> guarantee that ticket URIs are unique and easy to construct.
>
> I'm going to guess that FOO I.T. is not your domain name
>
> -kevin
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