Hello Charlie, You need to first select a Type, in order to get the Custom Field on the query builder page . HTH,
Gabriele Franzini ICT Applications Manager Nerviano Medical Sciences SRL PO Box 11 - Viale Pasteur 10 20014 Nerviano Italy tel +39 0331581477 fax +39 0331581456 -------------------- From: Kevin Falcone <falc...@bestpractical.com> Subject: Re: [rt-users] question about searching for assets (using asset tracker plugin) To: rt-users@lists.bestpractical.com Message-ID: <20091001153718.gj53...@jibsheet.com> Content-Type: text/plain; charset="us-ascii" On Thu, Oct 01, 2009 at 10:08:59AM -0400, charlie derr wrote: > I feel I'm close to the solution, but hoping someone can help. > > We have the Asset Tracker plugin installed (and so far love both RT > and Asset Tracker) but I'm trying to create a report (so far just staying within the web interface). > > When I go to create a query (to look up assets) I can select the > population (12 newly entered machines) and get output that includes > Name, Description, Status and Type. We have also created a custom > field called "serial number" (without the quotes, but with the space). I've tried clicking the "Advanced Query" link and guessed at __serial number__, __SerialNumber__ and a couple other sensible choices, but all I can get is an empty column in my search results so far. Is there a way to allow fields other > than Name, Description, Status and Type to appear? And if so, is it just a matter of guessing correctly at the syntax? If this > can be done from the web interface, that'd make me most happy, but I'm willing to listen to any suggestion for any solution. I don't use AssetTracker, but in vanilla RT when building a search, applicable Custom Fields will show up in the Display Columns box down at the bottom of the page as CustomField.{foo} and you can just select it and add it. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com