On Thu, Oct 01, 2009 at 05:01:02PM -0700, Kai Lanz wrote: > > Setup: RT-3.8.5, Perl-5.8.5, Apache-2.0.63, RHEL-4 on x86_64 Intel. > > When I surf to the RT login page, I get an un-styled "text-only" > display. > (I do see the Best Practical logo in the upper-left, and I do see the > red > check-mark favicon in my browser's address bar.) According to the Apache > error_log, the problem is that the CSS file isn't present: > > [Thu Oct 01 13:45:17 2009] [error] [client 171.64.171.122] File does > not exist: > /usr/local/rt3/share/html/NoAuth/css/web2/main-squished.css, referer: > http://pangea2.stanford.edu/rt/ > > The path given in the error message is the correct one, and Apache is > right > that the main-squished.css file is not there. > > I understand that the main-squished.css file is generated "on the > fly" -- > who's supposed to do that, and when does it happen? > > There are no other errors in Apache's logs, and there are no entries > from > RT in /var/log/messages. Is there someplace else I can look? > > Here's my RT_SiteConfig.pm: > > Set( $rtname, 'SES'); > Set($Timezone , 'US/Pacific'); > Set($Organization , "es.stanford.edu"); > Set($Webpath , "/rt"); > Set($WebBaseURL , "http://pangea2.stanford.edu";); > Set($CorrespondAddress , '[email protected]'); > Set($CommentAddress , '[email protected]'); > Set($OwnerEmail , 'rt-manager'); > @LogToSyslogConf = ( facility => 'local3', min_level => 'warning' ) > unless (@LogToSyslogConf); > > And here are the relevant snippets from httpd.conf: > > LoadModule fastcgi_module modules/mod_fastcgi.so > FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi > AddHandler fastcgi-script fcgi > Alias /NoAuth /usr/local/rt3/share/html/NoAuth
This prevents the mason dhandler from running and producing css > ScriptAlias /rt/ /usr/local/rt3/bin/mason_handler.fcgi/ > > I had to set the NoAuth alias to the value shown here to get rid of > an earlier > error from Apache -- "File does not exist: /WWW/NoAuth". Sounds like an apache config issue, but you've found the wrong solution to it. -kevin > I've tried several fixes, none of which work for me: > > o Make the directories under NoAuth/css, like web2, writable by the > group > Apache runs under (sesweb). > > o Try 3.4-compat instead of web2. > > o Try WebPath of "" instead of "/rt". > > o Confirm CSS::Squish is installed. > > o Flush mason cache (delete the var/mason_data/obj directory and its > contents). > > o Reset browser (Safari) or use a different browser (FireFox). > > o Restart Apache for each test. > > o Surf to /NoAuth/css/web2/main-squished.css directly with my > browser; this > results in the exact same error as I get when opening the RT login > page, > except that the "referer" clause is absent. > > I'm out of ideas. How can I troubleshoot/fix this? > > -- > Kai Lanz Stanford University School of Earth > Sciences > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
