I've looked extensively through the mailing list archives and searched google but I feel like I have not found a definitive answer for what it is I want to do.
We have an old instance of RT (2.0.14) that creates tickets when customers send email and this has resulted in over 400,000 user records in the system. Tickets containing spam are deleted by the staff each morning, but of course the user records for those messages still remain. Some analysis of the system showed that even with the spam users removed there are still nearly 170,000 'legit' user records. I am now setting up a new instance of RT (3.6) with spam filtering in front of it, but I still do not wish to have so many users in the system - it slows things down greatly and since they do not need *any* privileges I am hoping I can forgo creating accounts entirely. I wish to set it up so it works as follows: 1. If an email is from an email address that matches an existing user that exists in RT, a ticket is created with that user as the requestor. 2. If an email is from an email address that does not match any user, a ticket is created with a special 'email user' as the requestor 3. When someone replies to a ticket created via email as per #2 the reply is sent to the original email address but still does not create a user in RT. It seems at least one other person has tried to set up something similar: http://www.gossamer-threads.com/lists/rt/users/55657#55657 If this is just impossible or would take a foolish amount to do, please let me know. However if someone out there has done this or knows how I would be greatly obliged! -- -- Steve Scaffidi <[email protected]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
