On Wed, 7 Oct 2009, Kevin Freels wrote: [snip] > My answer was "Don't CC them on the original email, but rather create > the ticket, then add them as CC's *on* thie ticket. But due to the > constraints of the environment, users do not always have access to the > RT GUI to do this when/after they create a ticket; most of our tickets > are created via email. > > As always, any help is *greatly* appreciated!!!
I'm thinking that the ability for RT to parse headers would be nice. So if you want to CC people with the initial email, have a special CC like "X-RT-CC" for that purpose. -- David Griffith [email protected] A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
