Howdy All. We work with a vendor and store the vendor's ticket # in a custom field.
We'd like to be able to add a comment to the RT ticket by "cc"ing RT on vendor email. The subject of the message contains the vendor ticket number, and I'll determine the RT # via a search. I'm trying to figure out the best way to do this. The "Right" method appears to be a custom RT::Interface::Email module, but the only "hook" appears to be GetCurrentUser and there's no way to set ticket number or modify the message. I looked at the code and don't see a "GetCurrentTicket" callback. Are the RT::Interface::Email modules only good for authentication? Another method is to replace the rt-mailgate script with one of my own. This seems like an "excessive" hack into RT internals. Is there a more official way? Robert _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
