Hi, I've got a strange problem where a user is randomly getting the selfservice version of RT or the administrative version of RT. The user has been given rights. I checked the user's table and there is only 1 entry (row) that corresponds to the user's login.I validated this by running: select id,name,emailaddress from users where name = 'loginName'; I got 1 row returned ..is this correct? What could be causing this behavior.
I then tried to see if I could get RightsMatrix to work so I installed it: [r...@reef RTx-RightsMatrix-0.03.00]# perl Makefile.PL Using RT configurations from /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/RT.pm: ./html => /usr/local/rt3.8.1/share/html ./lib => /usr/local/rt3.8.1/local/lib Open input '/root/.cpan/build/RTx-RightsMatrix-0.03.00/t/utils.pl' file for substitution Open output '/root/.cpan/build/RTx-RightsMatrix-0.03.00/t/utils.pl' file for substitution Writing Makefile for RTx::RightsMatrix [r...@reef RTx-RightsMatrix-0.03.00]# make Manifying blib/man3/RTx::RightsMatrix::Util.3pm Manifying blib/man3/RTx::RightsMatrix::RolePrincipal.3pm Manifying blib/man3/RTx::RightsMatrix.3pm [r...@reef RTx-RightsMatrix-0.03.00]# make install Installing /usr/local/rt3.8.1/local/lib/RTx/RightsMatrix.pm Installing /usr/local/rt3.8.1/local/lib/RTx/RightsMatrix/RolePrincipal.pm Installing /usr/local/rt3.8.1/local/lib/RTx/RightsMatrix/Util.pm Installing /usr/share/man/man3/RTx::RightsMatrix.3pm Installing /usr/share/man/man3/RTx::RightsMatrix::RolePrincipal.3pm Installing /usr/share/man/man3/RTx::RightsMatrix::Util.3pm Writing /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/RTx/RightsMatrix/.packlist Appending installation info to /usr/lib/perl5/5.8.8/i386-linux-thread-multi/perllocal.pod Installing /usr/local/rt3.8.1/share/html/Callbacks/RTx-RightsMatrix/User/Elements/Tabs/Default Installing /usr/local/rt3.8.1/share/html/Callbacks/RTx-RightsMatrix/Admin/Elements/ToolTabs/Default Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/TypeRightsMatrix.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/QueueRightsMatrix.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/GroupRightsMatrix.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/QueueCFRightsMatrix.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/index.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/AssetCFRightsMatrix.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/WhereRightComesFrom.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/autohandler Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/AssetRightsMatrix Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/ObjectRightsMatrix Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/IllustrateACE Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/SelectPrincipalForRightsMatrix Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/GroupRightsMatrix Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/UserRightsTabs Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/AssetCFRightsMatrix Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/CustomFieldRightsMatrix Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/RightsMatrixTabs Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/QueueRightsMatrix Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/Elements/QueueCFRightsMatrix Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/User/TypeRightsMatrix.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/User/QueueRightsMatrix.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/User/QueueCFRightsMatrix.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/User/index.html Installing /usr/local/rt3.8.1/share/html/Admin/Tools/RightsMatrix/User/AssetCFRightsMatrix.html [r...@reef RTx-RightsMatrix-0.03.00]# /etc/init.d/httpd restart Stopping httpd: [ OK ] Starting httpd: [ OK ] But it's not under Configuration -> Tools like it says it should be in the README. Thanks, Sabuj Pattanayek _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
