Alex,
You could easily create a group containing all the users that SHOULD
receive an email and then add that group as a CC Watcher to whatever
queue you're talking about and then make sure you have a scrip to
"Notify CC's" on create for that queue. Hope this helps.
Kenn
LBNL
On 10/9/2009 11:36 AM, Coco, Alex wrote:
Hello,
I've done my googling, digging through perldocs, the wiki, the list
archive, the RT Essentials book but haven't figured out how to do
this. I want to send auto-replies to all users when new tickets are
created except for a few specific users who have requested NOT to
receive such responses. I figured the easiest way to do this was to
add a custom action preparation code to the default autoreply on
create scrip checking the requestor email like so:
return 0 if $self->TicketObj->RequestorAddresses() =~ '[email protected]
<mailto:%[email protected]>'; return 1;
I have tried many other variants, this one C&P nearly verbatim from
the Wiki:
return 0 if $self->TicketObj->IsWatcher(
Type => 'Requestor', Email => '[email protected] <mailto:%[email protected]>'
);
return 1;
Any advice greatly appreciated.
-alex
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