OK,
I'm having trouble with outbound correspondences from RT not including
attachments. The correspondence in the web interface shows:
Tue Oct 13 12:36:59 2009
acoco - Correspondence added
[Reply
<http://rt.i2c.com/Ticket/Update.html?id=4911&QuoteTransaction=6620&Acti
on=Respond> ] [Comment
<http://rt.i2c.com/Ticket/Update.html?id=4911&QuoteTransaction=6620&Acti
on=Comment> ]
Download (untitled) <http://rt.i2c.com/Ticket/Attachment/6620/4092/>
[text/plain 270b]
On Tue Oct 13 11:07:05 2009, acoco wrote:
> On Tue Oct 13 10:53:43 2009, acoco wrote:
> > On Tue Oct 13 10:11:28 2009, acoco wrote:
> > > new attachment. server restart. DB longblob fix. work?
> >
> > maybe this time with overlay hack?
>
> Install Encode::Guess fix?
Download Attach this.txt
<http://rt.i2c.com/Ticket/Attachment/6620/4095/Attach%20this.txt>
[text/plain 20b]
Does this need data?
But the Outgoing email record shows:
Subject: [Support #4911] attachment test
From: "Partner Diligence Support" <[email protected]>
Reply-To: [email protected]
In-Reply-To: <[email protected]>
References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
Message-ID: <[email protected]>
Precedence: bulk
X-RT-Loop-Prevention: Support
RT-Ticket: Support #4911
Managed-by: RT 3.6.7 (http://www.bestpractical.com/rt/)
RT-Originator: [email protected]
To: [email protected]
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Tue, 13 Oct 2009 12:37:00 -0400
On Tue Oct 13 11:07:05 2009, acoco wrote:
> On Tue Oct 13 10:53:43 2009, acoco wrote:
> > On Tue Oct 13 10:11:28 2009, acoco wrote:
> > > new attachment. server restart. DB longblob fix. work?
> >
> > maybe this time with overlay hack?
>
> Install Encode::Guess fix?
In googling the problem it was suggested that changing the Content
column of the Attachments table from longtext to longblob would correct
the problem, which I did. I also reinstalled the perl module 'Encode'
as there were errors regarding that module in the log. I also read a
previous post suggesting a patch to Attachment_Overlay.pm and Web.pm,
however on inspection of those files it appears the code was already
patched. Has anyone else encountered this problem with RT3.6, on Debian
5.0.3, apache 2.2.9, perl 5.10.0.
Any advice greatly appreciated.
-alex
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