Hello,
I set up a "Create Tickets" script, and the approval ticket is created, but
no emails is ever sent to the approvers.
I tracked down in RT::Approval::Rule::NewPending, in commit, this code:
# first txn entry of the approval ticket
local $self->{TransactionObj} = $to;
$self->RunScripAction('Notify Owner', 'New Pending Approval', @_);
return;
# this generates more correct content of the message, but not sure
# if ccmessageto is the right way to do this.
my $template = $self->GetTemplate('New Pending Approval',
TicketObj => $top,
TransactionObj => $to)
or return;
Was the "return" in the middle left there by mistake? No email is ever sent
since there is no owner, just a few AdminCC.
Thanks
--
Mathieu Longtin
1-514-803-8977
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