On Thu, Oct 22, 2009 at 11:30:29AM -0200, Sergio Charpinel Jr. wrote: > Hi, > > How can I change the subject before creating the ticket? >
to my knowledge, you have to modify method "Gateway" in lib/RT/Interface/Email.pm. else, you can setup a scrip that changes the subject just after insert and make this scrip run first so next scrips will use the new subject. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
