-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi,
today we almost lost an incoming e-mail that was processed by rt-mailgate but never appeared in RT as a ticket. The only thing I can see in the web server logs around the time of the event is the following line: [Fri Oct 23 08:41:31 2009] [notice] child pid 21284 exit signal Segmentation fault (11) So it looks like the Apache process crashed, and the ticket was never created. We only noticed because we copy all mail to another mailbox for manual inspection. Now my questions: * How can I avoid future web server crashes, or at least get better diagnostics when it happens? * Can rt-mailgate be configured not to drop the mail on the floor if the reception fails? I would like the mail delivery to be retried by the mail system. System details: RT 3.8.5 installed from the Debian package (request- tracker3.8 3.8.5-1), Debian amd64, 4 GB RAM, Apache 2.2.9-10+lenny4 with prefork mpm and mod-perl2 2.0.4. Cheers, Marcus -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) iEYEARECAAYFAkrhpywACgkQXjXn6TzcAQmGYQCfXRWvQXnU57FrIH3OYVSN5ll0 KN0AoPl73tg1pmlww8dhnOgudQ6a2t/j =o5Zs -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
