Dear All
Could you please help me to create a custom condition for Reply on resolve?
When
user resolve a ticket with reply option, requester gets two mails. One
is reply and other is Auto reply for closing ticket. Is it possible
merge and send two mails? How can i avoid two mails when user select
reply option on resolve than comment.
I am using RT 3.8 on debian lenny
Thanks in advance
praveen
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