Hi Simon, not sure if you fixed your problem already, but i think, the normal approval tickets you can't find directly inside the approval queue, they are of type: approval and not of type ticket. you can open them via ticket number or approval screen.
Torsten 2009/11/3 Simon Dray <[email protected]> > RT 3.6.x > > Centos OS > > > > Documentation referred to wiki ApprovalCreation and RT Essentials Book > > > > I have tried several options for the Queue (___Approvals) and my own queue, > everything works as far as the ticket gets created, the approval ticket is > created as well the only problem is it doesn’t show in the Queue, I can see > the ticket which is referred to by it but not the approval ticket, when the > approval ticket is opened the queue box says it’s in the correct queue. The > process behind it works if I resolve the ticket the confirmation emails are > sent etc, it’s just I can’t see the approval ticket. > > > > Someone please save my sanity I have spent the last 4 hours looking at > this. > > > > Regards Simon > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
