Hi All, Here's what I'm looking to do:
I have a queue called "Data Analysis". In this queue, there is a ticket custom field called "Progress". When someone changes the "Progress" custom field on the ticket to "Request Data", I want a child ticket created in the "Data Acquisition" queue and the owner set to "Sarah". Could someone please help me out with this? Thanks so much! -- View this message in context: http://old.nabble.com/Auto-creating-a-child-ticket-based-on-a-custom-field.-tp26274430p26274430.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
