Using RT 3.8.1
I'm looking to set a scrip so that the requester do *not* receive email. The scenario is Ticket is created in queue A. This is transferred to queue B (sometimes). After done with ticket, it's sent back to queue A. The only time the requester is contacted is when the ticket is IN queue A, so I'd like to block email sent to requester (while still keeping that information) when it is in queue B. This can be done manually to each ticket, click/save the requester to not receive email, so it seems like there should be an easy way to set this. On queue change or something. Any thoughts?
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