To list, I'm not an internals/Unix Admin or tech. I've been the Admin for "User Support" for our RT 3.6.4 installation. We successfully use LDAP Authentication. I've just been given the responsibility to install 3.8.6 in VM (RHEL 5.3).
I have some Unix help. However, I have to tell my guy what to download/install. So, as I have been reading past Emails about using the plugin RT::Extension::ExteranlAuth, I have become quite confused. For example, when I look at the BestPractical Wiki site for extensions I saw this comment: Once installed, you should view the file: 3.4/3.6 $RTHOME/local/etc/ExternalAuth/RT_SiteConfig.pm 3.8 $RTHOME/local/plugins/RT-Auth-ExternalAuth/etc/RT_SiteConfig.pm I went to our 3.6.4 directories and didn't see anything in /local/etc at all. So, if I have been using LDAP successfully with my 3.6.4 version, what do I need to do in order to have it work in my 3.8.6 installation? Do I even need the "ExternalAuth" extension? If so, what files do I move over from my 3.6.4 files, if anything? My 3.6.4 RT_SiteConfig "Auth" settings show the following: Set($AuthMethods, ['LDAP', 'Internal']); Set($LdapExternalAuth, 1); # enable LDAP authentication/lookups Set($LdapExternalInfo, 1); Set($LdapAutoCreateNonLdapUsers, 0); So, for 3.8.6 I set up my RT_SiteConfig settings to this: # Now what follows are the settings for LDAP Authorization Set($AuthMethods, ['My_LDAP', 'Internal']); Set($ExternalAuthPriority, ['My_LDAP']); Set($ExternalInfoPriority, ['My_LDAP']); Set($LdapExternalAuth, 1); # enable LDAP authentication/lookups Set($LdapAutoCreateNonLdapUsers, 0); Set($CanonicalizeOnCreate , 0); Set($LdapTLS, 1); Set($LdapSSLVersion, 3); And my Plugin array to this: Set(@Plugins,(qw(Extension::QuickDelete RT::FM RTx::Calendar RT::Extension::Timeline RT::Authen::ExternalAuth RT::Extension::CommandByMail RT::Extension::ExtractCustomFieldValues RT::Extension::SearchResults::XLS))); I saw some bug reports on ExternalAuth v.08. Is that fixed yet? Do I even need it if I'm using LDAP? Also, for each Plugin in my array, what corresponding files do I need and where do I put them? I know this is a lot to ask, but I really need the help or I go nowhere from here. Thanks. Kenn LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com