On Mon, Nov 16, 2009 at 17:03, <[email protected]> wrote: > All, > I am attempting to automate processing PDF and Word docs into clear text > using xpdf & strings so they can be posted in clear text in the RT > tickets. I have two questions: > > 1 - Has anyone already done this already? I didn't see any obvious matches > search the email lists. > > 2 - Do I just need to move the below files to local and start coding it > out? Or is there some secret undocumented voodoo magic that would prevent > me from ever being successful? > > /opt/rt3/share/html/Ticket/Attachment/dhandler > /opt/rt3/share/html/Ticket/Attachment/WithHeaders/dhandler > /opt/rt3/lib/RT/Attachment.pm Seems like a better place to do this would be between the MTA and rt-mailgate, where you look for attachments of specific MIME types, and then create a corresponding text version. IIRC there's something on the wiki to render html to text, and that would be a good place to start.
Otherwise, I'd do it in a scrip at creation. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
