Hi Matt & Jason,
thanks for your support, but i cant get this running. I have tried both methods
and both wont work.
Here my Action Code:
my $DepOnBy = $self->TicketObj->DependedOnBy;
while( my $dep = $DepOnBy->Next ) {
next unless( $dep->BaseURI->IsLocal );
my $orig = $dep->BaseObj->Id;
my $depon = $dep->TargetObj->Id;
$RT::Logger->debug("ORIG: $orig DEPON: $depon");
}
my $OriginalTicketObj = RT::Ticket->new($RT::SystemUser);
$OriginalTicketObj->Load($orig);
$RT::Logger->debug("TBRUMM-LWIS-TST: CustomActionCleanCode - Ende");
return 1;
---
This is the version like explained from Jason and it is not working.
And the same problem if i replace:
my $OriginalTicketObj = RT::Ticket->new($RT::SystemUser);
$OriginalTicketObj->Load($orig);
with
my $OriginalTicketObj = LoadTicket($orig);
I have now idea anymore whats going wrong at the moment.
Thanks
Torsten
Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
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-----Urspruengliche Nachricht-----
Von: [email protected]
[mailto:[email protected]] Im Auftrag von Matt Zagrabelny
Gesendet: Dienstag, 17. November 2009 15:38
An: [email protected]
Betreff: Re: [rt-users] How to get TicketObj from a Ticket ID
On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
wrote:
> Hi,
> i'm now searching since some hours how to get the TicketObj from a given
> Ticket ID.
>
> Normally from within a scrip i go this way: $self->TicketObj and i can
> work with all the Information (like $self->TicketObj->Status etc)
>
> Now i have only i Ticket ID stored in a variable and i'm searching a way to
> get back my TicketObj.
my $TicketObj = LoadTicket($id);
--
Matt Zagrabelny - [email protected] - (218) 726 8844 University of Minnesota
Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2
2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2
He is not a fool who gives up what he cannot keep to gain what he cannot lose.
-Jim Elliot
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