Rui, It could be a lot of things. For example, you could have a loooong list of requestors and RT is trying to notify ALL of them. Could be you have a lot of watchers and a scrip that notify's them on everything. It takes any application much longer to perform I/O with other systems (like mailgate, etc.) than it does for it's own internal workings. I'd look at the permissions you have set up and the watchers/scrips.
Kenn LBNL On 11/17/2009 2:13 AM, Rui Vitor Figueiras Meireles wrote: > Hi. I finally have my RT installation configured and in production. > > For now everything seems to be ok, but it takes too long (about 10 seconds) > whenever someones updates a ticket in the web interface (send a reply or a > comment). This happens even without adding an attachment. However, all other > operations are very quick, its just this functionality. > > Does anyone know what could be happening? Thank you. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
