Hi folks: I've installed RT::Extension::CommandByMail and configured it according to http://cpansearch.perl.org/src/FALCONE/RT-Extension-CommandByMail-0.08_01/INSTALL. So far so good.
When I try and email a ticket with commands (e.g., Priority or TimeWorked) I get the following response: To: matt.ad...@cypressinteractive.com Subject: Message not recorded: Re: [Product dev. #59] AutoReply: New feature foo Date: Wed, 18 Nov 2009 17:40:02 -0600 Permission Denied ------------ Subject: Re: [Product dev. #59] AutoReply: New feature foo Date: Wed, 18 Nov 2009 16:37:28 -0700 To: somewh...@edsuite.com From: Matt Adams <matt.ad...@cypressinteractive.com> Priority: 50 TimeWorked: 60 Trying again but this time putting the commands at the beginning of the email. ------------ I see the following errors in the web server log: [warning]: Couldn't write correspond. Fallback to standard mailgate. Error: Permission Denied (/home/rt/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:334) [crit]: Permission Denied (/home/rt/bin/../lib/RT/Interface/Email.pm:244) [error]: Could not record email: Message not recorded: Permission Denied (/home/rt/share/html/REST/1.0/NoAuth/mail-gateway:75) Does anyone have any idea what is wrong here and what I can do to get CommandByMail to work? I have not configured the optional configuration option CommandByMailGroup. The RT option UnsafeEmailCommands has not been configured. Thanks in advance, Matt -- Matt Adams Development & Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com