On Tue, Nov 24, 2009 at 01:01:39PM +0530, Umasankar Pandurangan wrote: > Hi, > > I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end > database on a Pentium server with 1GB of RAM. This RT instance is > hosting two business applications and there are close to 1200 queues > on it. > > I am facing an issue with the "QuickSearch" widget on the RT web > interface. It was too slow to load causing user login delays and > sometimes it doesn't load at all. So I removed it from the "RT at a > glance" page and made it available under a custom section I created on > the left side menu. This addressed the login slowness issue much to > the delight of most of the end users. However, some users who tend to > use "QuickSearch" actively for getting an overview of ticket > statistics on queues relevant to them complain that "QuickSearch is > too slow" ;-) > > I am looking for some ways to quicken up (and to justify the > nomenclature to the end users :) ) this widget. Any ideas/suggestions > would be appreciated. > > Thanks. > > PS: I did a search in wiki and lists but didn't find a case matching > the problem I am facing. That's why I am writing to this list. >
Look here: http://www.gossamer-threads.com/lists/rt/users/75763?search_string=quicksearch%20slow;#75763 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
