Hi, try the following from wiki (with tiny code changes) Condition: Userdefined ( http://wiki.bestpractical.com/view/OnCustomFieldValueChange) Action: CreateTickets Template: CreateNewTicket (follow the Approval Ticket creation Template Page from wiki, replace type: approval with type: ticket)
This should work fine 2009/11/25 jrummel <[email protected]> > > Hi All, > > I'm definitely an RT novice, and could use some assistance. I have a > ticket > Custom Field ("Progress"). It is a Select One Value field. When someone > selects the value "Sent", I want a new ticket created that is 'depended on > by' the original ticket. Can anyone help me with this please? I'm > desperate! > > Thanks! > > P.S. If the new ticket could automatically have an owner assigned upon > creation as well, that would be ideal. But the above request is definitely > priority. > -- > View this message in context: > http://old.nabble.com/Auto-creating-a-%27dependant%27-ticket-On-Transaction-tp26505061p26505061.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
