Hi, carefull with this. This condition will trigger whenever a customfield values changes, and i thing you need this only when a special CF is changed to a special value!
Torsten Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne -----Urspruengliche Nachricht----- Von: [email protected] [mailto:[email protected]] Im Auftrag von Franzini, Gabriele [Nervianoms] Gesendet: Mittwoch, 25. November 2009 12:25 An: [email protected] Cc: [email protected] Betreff: Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction Hello jrummel, >From novice to novice, try a Scrip with something like: 1) Condition: as in OnCustomFieldValueChange (see wiki); 2) Action: User-defined, based upon DivideTicketIntoSubtasks (see wiki): my $trans = $self->TransactionObj; my $tkt = $self->TicketObj; my $requestors = [ $tkt->Requestors->MemberEmailAddresses]; my $new_tkt = RT::Ticket->new($RT::SystemUser); my ($id, $msg) = $new_tkt->Create( Queue => "your-queue-name-goes-here", Subject => $tkt->Subject, Status => 'new', Requestor => $requestors, DependedOnBy => $tkt->Id) return 1; HTH, Gabriele Franzini ICT Applications Manager Nerviano Medical Sciences SRL PO Box 11 - Viale Pasteur 10 20014 Nerviano Italy tel +39 0331581477 fax +39 0331581456 > >Date: Tue, 24 Nov 2009 15:19:41 -0800 (PST) >From: jrummel <[email protected]> >Subject: [rt-users] Auto-creating a 'dependant' ticket On Transaction >To: [email protected] >Message-ID: <[email protected]> >Content-Type: text/plain; charset=us-ascii > >Hi All, > >I'm definitely an RT novice, and could use some assistance. I have a ticket >Custom Field ("Progress"). It is a Select One Value field. When someone >selects the value "Sent", I want a new ticket created that is 'depended on >by' the original ticket. Can anyone help me with this please? I'm desperate! > >Thanks! > >P.S. If the new ticket could automatically have an owner assigned upon creation > as well, that would be ideal. But the above request is definitely priority. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
