Hi All, We are trying to get the Shredder working on RT 3.8.6 (Ubuntu Install) under tools but with no luck, it keeps saying “Shredder needs a directory to write dumps to. Please check that you have /opt/rt3/var/data/RT-Shredder and it is writable by your web server” in the GUI.
We created it manually because it didn’t exist and made it writable by www-data group with no luck. We also tried running the rt-shredder script as below but just seems to be able to delete 10 tickets at a time and we have over 30k deleted tickets to wipe. ./rt-shredder --plugin 'Tickets=query,Queue="it-support" and Status="deleted"' Did anyone experienced the same problem in the GUI or maybe knows how to delete more tickets at a time? Regards, Wikus Smit _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
