SB, Sounds like there is a Privilege setting that is doing one or more of the following:
Globally defaulting a requestor as the ticket owner Granting a variety of these Privileges ( "ModifyTicket, "OwnTicket", TakeTicket") to WAY more users than you want, either globally or in a queue to all privileged users, etc. Stuff like that. If a User can Take/Own a ticket, then they are possible selections as a ticket owner. Hope this helps. Kenn LBNL On 12/7/2009 12:26 PM, SB wrote: > Hi, > > I just started using RT 3.8.6 and i noticed that my ticket owner > dropdown box is clogging up > I expected only the staff members to be in that list but now every > customer dat creates a ticket ends up in this list > How do i stop that from happening ? & How do i clean that mess up? > > Thanks > > Leon Berkers > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com