Dear RT developers, I have been investigating a problem with the automatic account creation process. I have been getting "could not load user" errors when internal users where trying to test from their external E-mail accounts to verify functionality. The upshot of my investigation is that the schemas all define a unique index on Name in the Users table. This is doomed to fail for most people who are sending from their Gmail/Hotmail/AOL accounts instead of their internal E-mail addresses.
I was under the impression that the unique identifier for RT users was the EmailAddress and not the Name. In that case, the unique index should be on EmailAddress, instead of Name or alternatively the unique index should be on a composite key such as Name+EmailAddress. Would there be a problem with making that schema change and which is the preferred direction. Regards, Ken Marshall _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
