FYI, To any users of the UseSQLForACLChecks option, we noticed a problem with that option and the graph/chart functions in our RT 3.4.5 instance using a PostgreSQL 8.4.1 backend. If the user in question had SuperUser rights, the results from the ticket search matched the count of results in the graph/chart. For others, the numbers in the graph/chart were 4-5x those in the ticket search. Turning back off this option cleared up the discrepancy for all users. It looks like the graph/chart needs to be looked at regarding the UseSQLForACLChecks option.
Regards, Ken _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
