Hello, I am trying to find some best practices information on custom fields and where they are applied. I currently have RT 3.8.2 running with many custom fields associated with "tickets." Can someone explain to me what the reasoning would be to associate them with say "queues, users, global, ticket transactions" and the like? I wasn't really able to dig up any info on this. Maybe someone could point me in the right direction.
Thanks, Kyle McKinley 123net -- View this message in context: http://old.nabble.com/custom-fields-best-practices-tp26716645p26716645.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
