I'm also interrested on a responce of this post I want to update a ticket witch owner is identified by a Custom field into the body of an E-mail sended to Request tracker so I want to know how to use the extension extract from custom fields greetings, Georghy
Nick Metrowsky-2 wrote: > > Hi Everyone, > > > > We would like to create our own version of a Self_Service Web for > Request Tracker. We would like the web form to take information accepted > by the web form and to e-mail a ticket to Request Tracker. We would like > the user to enter values for custom fields, which could be parsed by > Request Tracker to populate the custom fields, when the ticket is > created. > > > > I think "ExtractCustomFieldValues" may do this for me. However, the lack > of documentation makes it unclear on how to do this. Does anyone have > any "live" examples of what a "ExtractCustomFieldValues" template file > should look like? Does anyone have a good web form that would accept > custom field values and mail a ticket to Request Tracker? In other > words, it makes no sense to reinvent the wheel if someone has done so > already. > > > > Thank you for your help in advance. > > > > Take care! > > > > Nick > > > > ------------------------------------------------------------------------ > --------- > > Nick Metrowsky > > Consulting System Administrator > > 303-684-4785 Office > > 303-684-4100 Fax > > [email protected] <mailto:[email protected]> > > DigitalGlobe (r), An Imaging and Information Company > > http://www.digitalglobe.com <http://www.digitalglobe.com> > > ------------------------------------------------------------------------ > --------- > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- View this message in context: http://old.nabble.com/Extracting-Custom-Field-Information-from-E-mail-tp7104748p26746489.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
