I just finished working this out for myself. Have you looked at this http://wiki.bestpractical.com/view/ExtractCustomFieldValues that along with some searching of this list has proved most helpful to me.
-----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of fusco Sent: Friday, December 11, 2009 10:49 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Extract Custom Fields (CF) from E mail Hello everyone, I want to update a ticket witch owner is identified by a Custom field into the body of an E-mail sended to Request tracker so I want to know how to use the extension extract from custom fields can you give some tracks greetings, Georghy -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
