On Fri, Dec 11, 2009 at 03:07:59PM +0530, H Manohar rayker wrote: > Hi, > > How can I branch out or filter tickets depending on the content to different > queues? I have RT 3.8.4 , centos 5.3, apache 1.3, mysql 5.x currently setup. >
you have to write a scrip that analyze incoming emails content and use the RT API to set the appropriate queue. see scrips examples here: http://wiki.bestpractical.com/view/Contributions _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
