Luis,
Then I am confused. If you have installed RT and are simply trying to
set values for some Custom Fields before the customer uses RT, then why
not simply use the "Bulk Update" feature? If you can identify the
tickets in any way, that would be the way I would do it. I had a
customer that added 1700 tickets 'en masse. What he did was put
"bulk-specific" info in the "Subject" field that allowed us to identify
the records we wanted to "bulk update" with certain CF values. It took a
little time, but worked like a charm. Sorry that's all the help I can
provide.
Kenn
LBNL
On 12/17/2009 5:50 AM, Luis E. Muñoz wrote:
On Wed, 2009-12-16 at 09:12 -0800, Ken Crocker wrote:
I had trouble awhile back with Custom Field values not being set at
all
during the execution of a scrip, while all other changes took place
correctly. The cause turned out to be that I had set the stage in the
scrips to "TransactionCreate" instead of "TransactionBatch". Try
that.
Remember, you have to turn on "TransactionBatch" in your
RT_SiteConfiguration.pm file and bounce your session.
Hi Ken, thanks for your suggestion.
I did see your messages when researching the archives before submitting
my question. However, I'm not sure how to apply this to my scenario. The
snippet I posted is not running as part of a scrip; This is a stand
alone script to be run right after a fresh install of RT, to bring it to
the desired configuration for the customer.
As such, I don't see where a transaction might come in... Any
enlightenment is appreciated :-)
Best regards.
-lem
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