Mathieu,
You are correct. Set your recipients & template in "Prepare". Make sure
you put a "return 1;" in the "Cleanup" Action.
Kenn
LBNL
On 12/17/2009 11:28 AM, Mathieu Longtin wrote:
I'm trying to have a scrip that will get the recipients of a ticket
from another source, at creation time.
If I assign the recipients in the "action" section of the scrip, they
don't receive any email, because the notify action gathers the
recipient during prepare.
Should I set the recipients in the "prepare" section and have the
action do nothing?
Thanks
--
Mathieu Longtin
1-514-803-8977
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
