Samir,
I do something similar to that. Based on the value of a (ticket) Custom
Field, I assign a ticket owner. This is the code I use:
#----------------------------------------------------------------------------
# Custom action preparation code:
#----------------------------------------------------------------------------
#
# set new values for Due Date from CF Need-by-Date
#
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf_date = $ticket->FirstCustomFieldValue('Need-By Date');
# split up the date parts into a temporary array
my @parts = split(/[\/-]/, $cf_date);
# put date parts back together
my $new_date = sprintf("%d-%d-%d", $parts[2], $parts[0], $parts[1]);
# format new date based on RT
my $duedate = RT::Date->new($RT::SystemUser);
$duedate->Set(Format=>'unknown', Value=>$new_date);
#
# set new ticket owner id value
#
# 42 - Chuck
# 148 - UK
# 5125 - Aurora
# 9324 - Steve
# 73886 - Ron
#
my %orgs = qw(
Budget-Direct 148
Budget-Indirect 148
Controller-AP 5125
Controller-AR 73886
Controller-GA 148
Controller-PR 42
Facilities 42
Field OPS 42
OCFO-Other 42
Procurement 9324
Property 9324
SPO 73886
Travel 5125
Other 42
);
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id,Name => "CFO-Org");
return 0 unless $cf->id;
my $cfvalue = $ticket->FirstCustomFieldValue('CFO-Org');
my $ownerid = $orgs{$cfvalue};
# set Ticket Due date & Owner ID
$ticket->SetDue($duedate->ISO);
$ticket->SetOwner($ownerid);
return 1;
#----------------------------------------------------------------------------
# Custom action cleanup code:
#----------------------------------------------------------------------------
return 1;
Obviously, you would not need the "due Date" code. Perhaps you can
modify this to serve your needs.
Kenn
LBNL
On 12/17/2009 11:49 PM, samir marhoum wrote:
Can any one help please ?
2009/12/16 samir marhoum <samir.marh...@gmail.com
<mailto:samir.marh...@gmail.com>>
Hi,
I need to send email notification based on a custum field value,
ie if a CF value is X send email to j...@mail.com
<mailto:j...@mail.com> if it's Y send to pe...@company.org
<mailto:pe...@company.org>
Can you please help me on this ?
Best Regards.
------------------------------------------------------------------------
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Commercial support: sa...@bestpractical.com
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