On Tue, Dec 22, 2009 at 02:28:07PM -0800, Dallas Wisehaupt wrote: > We are looking at trying to use RTFM to do bulk comments on a set of > search results. I have been able to get the BeforeMessage Callback set > and Bulk.html updated so that the article can be searched for and > included on the bulk update page. The code is essentially ripped from > share/html/Ticket/Update.html and inserted into a local version of > Search/Bulk.html. > > However, I've run into a snag/oddity, if I choose an article to > include and select the Go button, the ticket gets updated with the > content of the article and returns to the bulk update screen. > > This has 2 main downsides, we get no Results div which shows that the > Message was logged,
These missing messages are actually a bug whose fix was included in 3.8.7 > and we get a comment/correspondence for each article > that is included. If we try to add articles 1, 2, and 3 to a ticket we > get the following logged in the ticket and sent out via scrips: This is most likely because you need to port the code from Update.html which stops ticket update on certain conditions (like adding attachments). RTFM even has a callback for stopping creation in Create.html -kevin > comment: > article 1 > comment: > article 2 > article 1 > comment: > article 3 > article 2 > article 1 > > The behavior I would expect is that of Ticket/Update.html where multiple > articles could be included and the ticket is only updated when the > Update Ticket button is used. > > Has anyone successfully set up RTFM for use with the bulk update > screens? > > Thanks. > > Dallas > > RT - 3.8.6 > RTFM - 2.4.2 > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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