I've got a scrip & template that saves comments or correspondence to a
customer's e-mail archive. I'd like to save the messages as
text/plain instead of text/html. I'm working in a 3.8.5 installation
that's been patched to 3.8.7.
I want to strip the HTML from messages posted via the web. There must
be an elegant RT way to do it, since that's how RT sends its e-mail
for those transactions.
Here's the relevant snippet of my template:
{$headers = $Transaction->Attachments->Next->Headers();
$headers .= "\nFrom: " .
$Transaction->Attachments->Next->CreatorObj->EmailAddress unless $headers =~
m/^From: /m;
$headers .= "\nTo: " . $Ticket->QueueObj->CorrespondAddress unless $headers =~
m/^To: /m;
$headers}
{$Transaction->Attachments->Next->Content()}
Should I be trying to call AddAttachments here, or something? Any
pointers much appreciated. Thanks.
--
Eleanor J. (Piglet) Evans, [email protected]
Customer Support, (212) 741-4400
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