Hi ,
Im trying to create a Child Ticket with a pdf attachment .The pdf which needs
to be attached to the Child Ticket should be same as the pdf attached in the
Parent Ticket.The Template which I use fails to attach the Parent ticket pdf
attachment to the Child Ticket. The Template which I tried is given below:
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject}
Queue: 13
Status: open
Parents: TOP
Type: ticket
Content-Type: application/pdf
Due: {$Tickets{'TOP'}->Due()}
RT-Attach-Message: Yes
Contents: {$Tickets{'TOP'}->Transactions->First->Attachments();}
Any Help?
Thanks,
Tony John
DISCLAIMER:
-----------------------------------------------------------------------------------------------------------------------
The contents of this e-mail and any attachment(s) are confidential and intended
for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates.
Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the
opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification,
distribution and / or publication of
this message without the prior written consent of the author of this e-mail is
strictly prohibited. If you have
received this email in error please delete it and notify the sender
immediately. Before opening any mail and
attachments please check them for viruses and defect.
-----------------------------------------------------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
