Hello, I am new to RT, have the O'Reilly book and been reading the wiki. We are using RT as a clearinghouse for people who want to volunteer on certain projects. I've set it so that volunteers can enroll themselves in groups according to what type of work they want to do, and setting group dashboards that show tickets in the appropriate queues.
Since each project will be broken down into individual tasks, I don't want people spammed with a notice of each ticket, only that there has been at least one ticket entered since the last check. Is there something like TransactionBatch that I can use? Thanks! Steven Cochran _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
