Hello, I am looking to build concurrent queue systems insulated from each other on the same RT server. The problem I am running into right now is that when someone in one queue system goes to assign ownership of a ticket, they see all the users in the drop down. What am I overlooking? To test this, I made a set of "Demo" queues, and two groups: "Demo managers" and "Demo workers." There is a member in each group, and the groups (and only these two groups) are members of the demo queues.
But, the demomgr account can assign ticket ownership to server admins and managers through the drop-down list. The demomgr account cannot see any other queues or make tickets for any queues but the demo queues. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
