I tried RT in the Spring of 2008 and though it did most of what I wanted, there were a couple of features (or lack of them) that made me stop. I have searched this mailing list for an update on these features, but have failed to find a definitive answer.
Searchable body Include screen dumps inside request headers and solutions Edit body text Searchable body. I used RT to log customers problem requests, and document the solution. I would include code snippets, error logs etc, and would need to be able to search for these pieces in future call requests. Screen Dumps.I support a complex business application and encourage the users to include a screen dump with a problem request. I would also like to include screen dumps of the solution that were used. Editable body text. I agree with the general principle that each stage of progress should not be changed, however on occasion during providing a solution, you may type a code snippet incorrectly. I need a way of changing incorrect information. Regards, Tim B
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