Have a look at a thread from last month in rt-devel mailing list: http://www.gossamer-threads.com/lists/rt/devel/90355
Sounds similar, though different. Eynat From: Eliezer E Chávez [mailto:[email protected]] Sent: Monday, 11 January 2010 5:34 AM To: RT Users Subject: [rt-users] Problems with rt 3.8.7/postgresql 8.4.2 encoding Guys: I found myself with the following error (i live in Venezuela, so we expect certain characters like á é í ó ú ñ in mail): [Sun Jan 10 23:51:58 2010] [info]: <[email protected]> #8/129 - Scrip 3 On Create Autoreply To Requestors (/opt/rt/bin/../lib/RT/Action/SendEmail.pm:300) [Sun Jan 10 23:51:59 2010] [info]: <[email protected]> sent To: [email protected] (/opt/rt/bin/../lib/RT/Action/SendEmail.pm:331) [Sun Jan 10 23:51:59 2010] [warning]: DBD::Pg::st execute failed: ERROR: invalid byte sequence for encoding "UTF8": 0xc361 [Sun Jan 10 23:51:59 2010] [warning]: RT::Handle=HASH(0xb89f54c) couldn't execute the query 'INSERT INTO Attachments (Subject, Filename, ContentType, Headers, Creator, MessageId, Parent, Created, Content, ContentEncoding, TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 522 [Sun Jan 10 23:51:59 2010] [crit]: Attachment insert failed: ERROR: invalid byte sequence for encoding "UTF8": 0xc361 [Sun Jan 10 23:51:59 2010] [crit]: Attachment insert failed: ERROR: invalid byte sequence for encoding "UTF8": 0xc361 [Sun Jan 10 23:51:59 2010] [info]: <[email protected]> #8/129 - Scrip 4 On Create Notify AdminCcs (/opt/rt/bin/../lib/RT/Action/SendEmail.pm:300) [Sun Jan 10 23:51:59 2010] [info]: <[email protected]> No recipients found. Not sending. (/opt/rt/bin/../lib/RT/Interface/Email.pm:342) [Sun Jan 10 23:51:59 2010] [info]: Ticket 8 created in queue 'Soporte [App/Web Server]' by echavez (/opt/rt/bin/../lib/RT/Ticket_Overlay.pm:667) [Sun Jan 10 23:51:59 2010] [crit]: HasRight called with no valid object (/opt/rt/bin/../lib/RT/Principal_Overlay.pm:322) Somebody could pls help me? Best Regards!!!! EC P.D. Sorry my losey english!
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